SIMS Support

Drawing on over 10 years of experience with SIMS supporting Primary, Secondary Schools and Multi-Academy Trusts, we believe assuring quality is integral to our service delivery.  This is why our consultants are quick to establish professional working relationships with schools and are flexible, responsive and have a strong commitment to providing a quality service and customer care.

Unlimited telephone and remote support is available with immediate access to a SIMS support specialist.

Our expert team can also provide a wide range of on-site consultancy services to ensure you make the best possible use of your SIMS database.

Details of our Service:

  • Unlimited number of calls via telephone support service for all modules
  • SIMS guidance notes (e.g. statutory returns, end of year procedures)
  • Remote service for resolution of database issues and questions
  • SIMS & FMS Technical Support
  • Support for 3rd Party & Microsoft Office Products
  • SIMS Software Support and Development
  • SIMS Health Check or customer service visit from a member of the management team

There are various SLA and ad-hoc options available, please contact us for more info:

Why Choose Cloud 9:

  • Professional, friendly and excellent customer service

  • Out of hours emergency support

  • Comprehensive coverage of all SIMS modules

  • Unlimited telephone and email support

  • Onsite Consultancy & Training

  • SIMS development and School improvement

Additional Support

  • SIMS Migrations

  • Post Migration Training

  • New SIMS Database Build

  • SOLUS 3 install

  • Server move / upgrade

  • SIMS Discover Install & Training

Please contact sales@cloud9education.co.uk for a free quote or consultation